Virtustant

Customer Service Manager

BrazilRemoto

Publicada há 3 dias

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To apply, you will only have to fill a short form on our website that will take you less than 5 minutes. Job Title: Customer Service Manager About The Company Our client is a residential solar company that provides solar energy solutions to homeowners and promotes sustainable energy. Job Description Our client needs a Customer Service Manager. You will lead the customer service team and oversee all customer support operations. This role helps customers have a good experience from start to finish. Responsibilities Of The Role <ul><li> Manage and support team members to provide a smooth client experience.</li><li> Assist clients with complex inquiries, requests, and general information about solar services.</li><li> Handle escalated customer complaints professionally and efficiently.</li><li> Build relationships with customers and encourage referrals through great service.</li><li> Support customers by phone, email, or chat when needed.</li><li> Explain processes, timelines, and solar information clearly and kindly.</li><li> Update client records and document interactions in the CRM system.</li><li> Lead team meetings, training, and process improvement discussions.</li><li> Be professional, patient, and respectful in all interactions. </li></ul>Required Experience And Qualifications <ul><li> Previous experience in customer service management or a call center.</li><li> Strong phone etiquette and communication skills.</li><li> Excellent time management and organization skills.</li><li> Ability to handle difficult situations with professionalism, empathy, and calm.</li><li> Ability to speak multiple languages is a plus.</li><li> Familiarity with CRM software is preferred.</li><li> C2 English level. </li></ul>Preferred Skills <ul><li> Experience in appointment setting or sales.</li><li> Customer service management experience in a busy environment.</li><li> Familiarity with solar products or services is a plus. </li></ul>Personality <ul><li> Positive, empathetic, and service-oriented.</li><li> Team player with good problem-solving skills.</li><li> Highly organized and able to handle multiple tasks.</li><li> Proactive and adaptable in a fast-paced setting. </li></ul>Software & Tools <ul><li> CRM software (internal lead or client management system).</li><li> Standard communication tools (phone, email, chat). </li></ul>Schedule 9 AM to 5 PM EST Salary And Benefits <ul><li> Payment in USD or Local Currency according to candidate's preference.</li><li> Full-time remote opportunity.</li></ul><button>… more</button>