<span><p><strong>Senior Microsoft Copilot Support Engineer</strong></p><p><strong>Location:</strong><span></span>Remote – LATAM</p><p><strong>Experience:</strong><span></span>8+ Years</p><p><br></p><p><strong>Job Summary:</strong></p><p>We are seeking a Senior Microsoft Copilot Support Engineer to provide L2/L3 technical support for Microsoft 365 Copilot, Copilot Chat, Copilot Studio, and Copilot agents. The role involves troubleshooting, administration, connector integrations, licensing, and Microsoft escalations for a global media and entertainment organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide L2/L3 support for Microsoft 365 Copilot, Copilot Studio, and Copilot agents.</li><li>Troubleshoot Copilot agents, authentication, publishing, permissions, and integrations.</li><li>Manage Copilot licensing, access, security groups, and RBAC.</li><li>Support connectors and integrations with Jira, Confluence, Google Drive, and ServiceNow.</li><li>Manage Microsoft support escalations and root cause analysis (RCA).</li><li>Configure Google Gemini Enterprise connectors and user access.</li><li>Automate administration using PowerShell, Power Automate, and Microsoft Graph.</li><li>Manage incidents, requests, and documentation through ServiceNow.</li></ul><p><br></p><p><strong>Required Skills:</strong></p><ul><li>8+ years of Microsoft 365 Administration and Support.</li><li>2+ years of hands-on Microsoft 365 Copilot and Copilot Studio experience.</li><li>Strong expertise in Entra ID, Exchange Online, SharePoint, OneDrive, and Teams.</li><li>Experience with Copilot agents, connectors, plugins, MCP, OAuth, and API permissions.</li><li>PowerShell, Power Automate, and Microsoft Graph.</li><li>Group-based licensing, RBAC, and security administration.</li><li>Google Gemini Enterprise connector experience.</li><li>ServiceNow ITSM and Microsoft support escalations.</li></ul><p><br></p><button><span><span><span>…</span><span> mais</span></span></span></button></span>