Job Summary

Job Description

Location: Remote – Work From Home - Brazil Division: Human Resources – HR Shared Services Line Manager: Manager, People Analytics Contract Terms: Regular, Full-Time

THE TEAM

The HR Shared Services team is a group of superstars that are at the core of all HR activities at Ticketmaster. It is the team that is driving the standardization and globalization of all processes, the enablement of the HR team and Ticketmaster employees and the execution of all HR operational imperatives.

THE JOB

The Analyst, People Analytics & Workday Reporting Analyst is a key contributor within Ticketmaster’s global HR Shared Services team. Reporting to the Manager, People Analytics, you will support the delivery of high‑quality people insights through accurate reporting, data analysis, and effective use of Workday and related HR tools.

You will play an essential role in transforming raw data into clear, actionable insights that help HR and business leaders make informed decisions about talent acquisition, retention, engagement, performance, and workforce planning. This role blends hands‑on analytics work, strong workday reporting expertise, and a solid understanding of HR processes.

In this role, you will support the development and maintenance of dashboards, reporting frameworks, and data models that drive consistency and enable self‑service across the organization. You will also partner with stakeholders to understand reporting needs, ensure data quality, and contribute to continuous improvement of our people analytics capabilities.

WHAT YOU WILL BE DOING

Support the Manager, People Analytics in implementing Ticketmaster HR’s people data strategy.

Build, maintain, and enhance Workday reports (advanced, matrix, composite) to support HR and business reporting needs.

Extract, compile, and validate HR data from multiple systems including Workday, Culture Amp, and other people platforms.

Produce regular people metrics reports and dashboards covering turnover, retention, recruitment, DEI, talent mobility, reward, and other workforce indicators.

Develop and update analytics dashboards (e.g., in Workday) for HR and business leaders.

Assist in establishing and tracking key people KPIs through automated reporting.

Support the creation and delivery of organizational health scorecards and insights packs for senior HR and business leaders.

Analyze data to identify trends, patterns, risks, and opportunities, providing clear explanations and insights.

Respond to ad‑hoc reporting and data requests across multiple HR and business areas.

Provide Workday reporting expertise to help drive adoption of self‑service reporting.

Ensure high standards of data accuracy through data quality checks and validation processes.

Help automate recurring reporting processes, including blending datasets for biannual promotion cycles.

Maintain confidentiality and adhere to best practices for safeguarding sensitive workforce data.

Contribute to continuous improvement of people analytics tools, methodologies, and processes.

Support additional projects and duties as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) At least 3 years of experience as a People Analytics or business analytics professional

Hands‑on experience building Workday reports (advanced, matrix, composite required).

Workday data sources, business objects, report joins, prompts, custom objects, and report optimization

Security domain understanding related to reporting and data access

Strong proficiency with Microsoft Office suite with special emphasis in Excel required

Working knowledge of Workday (or other HRIS), Culture Amp, Smartsheet, Google Docs and or all other related systems preferred

Strong knowledge of HR analytics reporting best practices

Knowledge of various people analytics KPIs required (ie. time to fill, turnover, etc)

Experience with or interest in AI‑driven analytics tools is desirable

Excellent critical thinking and problem-solving skills, to resolve data issues and any other barriers to progress

Experience analyzing data and data mining using tools such as Alteryx, R or Python preferred

Experience in querying data through SQL preferred

YOU (BEHAVIOURAL SKILLS)

Strong and clear verbal and written communication skills

Effective interpersonal skills to work with various members in the department and upper management/leadership

Ability to maintain discretion and confidentiality

Strong attention to detail and highest level of accuracy

Takes initiative and self-directs work with limited supervision

High degree of business acumen

Ability to handle multiple tasks and priority changes in a fast-paced environment

Working understanding of human resources principles, practices and procedures

Excellent time management skills with a proven ability to meet deadlines

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen. Teamwork – While we celebrate individual achievements, we know have more success as a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.