<span><p>Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.</p><p><br></p><p>Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.</p><p><br></p><p>Every offer we make is for an open role with a single client — the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.</p><p><br></p><p>Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn’t. By recruiting globally for specific client roles, we’ve grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.</p><p><br></p><p>We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, and one of our open roles fits, we’d like to meet you.</p><p><br></p><p><strong>Role Summary</strong></p><p>We are seeking an experienced Operations &amp; Project Manager to oversee day-to-day operations, lead cross-functional projects, and drive process improvements through AI and automation for a client company. This role connects leadership, sales, production, purchasing, service teams, and vendors to streamline workflows, manage project delivery, and improve operational performance. The ideal candidate is a proactive problem-solver with strong organizational skills, hands-on automation experience, and the ability to turn complex operational challenges into efficient, scalable systems.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee daily operations across sales, production or installation, purchasing, service, vendors, and leadership</li><li>Lead cross-functional projects from kickoff to completion, managing timelines, milestones, dependencies, and risks</li><li>Build and maintain operational dashboards tracking project statuses, schedules, service issues, vendor updates, and inventory requirements</li><li>Develop and standardize internal processes, SOPs, templates, and quality-control procedures</li><li>Coordinate with suppliers, vendors, and logistics partners to manage orders, deliveries, and lead times</li><li>Resolve operational issues, anticipate delays and budget risks, and escalate critical matters to leadership</li><li>Identify workflow inefficiencies and implement practical AI and automation solutions to improve productivity</li><li>Design and optimize automated workflows using tools such as Zapier, Make, Airtable, Notion, ChatGPT, and Claude</li><li>Track operational KPIs, project performance, and automation impact, including time savings, error rates, and cycle times</li><li>Prepare clear status reports and recommendations for leadership while ensuring compliance with applicable legal, safety, and internal policies</li></ul><p><br></p><p><strong>Required Qualifications</strong></p><ul><li>5+ years of experience in operations management, project management, or process improvement</li><li>Proven experience managing cross-functional projects and improving business operations</li><li>Hands-on experience implementing AI tools, workflow automation, or no-code/low-code solutions</li><li>Proficiency with project management and automation platforms such as Asana, ClickUp, Zapier, Make, or Airtable</li><li>Strong ability to develop operational processes, dashboards, and KPI reporting systems</li><li>Excellent organizational, analytical, and problem-solving skills</li><li>Ability to manage multiple projects and competing priorities independently</li><li>Strong written and verbal communication skills</li><li>Fully fluent in English</li><li>Ability to commit long-term and full-time</li><li>Ability to work U.S. business hours (PT, CT, or ET)</li><li>Must be based in Latin America</li></ul><p><br></p><p><strong>Preferred Qualifications</strong></p><ul><li>Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field</li><li>PMP, Lean Six Sigma, or similar professional certification</li><li>Experience in field service, construction, manufacturing, logistics, or physical-product businesses</li><li>Experience supporting business scaling, operational transformation, or startup environments</li><li>Experience leading or developing small teams</li><li>Fluent Spanish proficiency</li></ul><p><br></p><p><strong>Tools &amp; Technologies</strong></p><ul><li>Asana, ClickUp, Zapier, Make, Airtable, Notion, ChatGPT, Claude, Google Workspace, project management dashboards, and KPI reporting tools</li></ul><p><br></p><p><strong>Core Competencies</strong></p><ul><li>Highly organized and structured operational thinker</li><li>Proactive problem-solver who anticipates risks</li><li>Strong cross-functional project coordinator</li><li>Systems-minded and focused on process improvement</li><li>AI-forward and comfortable implementing automation</li><li>Data-driven decision-maker with strong business judgment</li><li>Independent, adaptable, and accountable</li><li>Clear communicator with strong stakeholder management skills</li></ul><p><br></p><p><strong>What We Offer</strong></p><ul><li>Best salaries in the industry</li><li>work remotely from the location specified for this role permanently</li><li>Opportunities for growth and advancement</li><li>A fast-paced and collaborative environment</li><li>A warm, people-first company culture</li><li>Get paid in your currency of choice</li><li>Full benefits</li></ul><p><br></p><p><em>This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.</em></p><button><span><span><span>…</span><span> more</span></span></span></button></span>