<span><p>We are looking for an experienced IT Technical Analyst – ServiceNow to support the administration, development, and continuous improvement of an enterprise ServiceNow platform.</p><p>In this role, you will design, configure, and maintain platform capabilities, workflows, integrations, and automation solutions across IT and business functions. You will collaborate with technical teams and business stakeholders to deliver scalable solutions, improve service delivery, and ensure platform reliability and performance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and implement ServiceNow applications, workflows, automations, integrations, and platform enhancements.</li><li>Develop and maintain integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, Flow Designer, and related technologies.</li><li>Collaborate with business and technical stakeholders to gather requirements and translate them into effective technical solutions.</li><li>Administer, configure, maintain, and troubleshoot the ServiceNow platform, ensuring security, performance, and overall platform health.</li><li>Support platform upgrades, performance monitoring, testing, releases, and continuous improvement initiatives.</li><li>Work with ServiceNow modules and capabilities, including ITSM, ITOM, ITAM, HRSD, SecOps, SPM, and App Engine.</li><li>Create and maintain technical documentation and provide advanced user support.</li></ul><p><br></p><p><br></p><p><strong>Certifications:</strong><span></span></p><ul><li>ServiceNow Certified System Administrator (Required) </li><li>ITIL® Foundation (Preferred)</li></ul><p><br></p><p><strong>Experience: </strong><span></span></p><ul><li>Minimum 5 years of experience administering ServiceNow</li><li> Experience managing and troubleshooting ServiceNow integrations</li><li>Proficiency with JavaScript, Flow Designer, and UI Policies</li><li>Familiarity with CMDB, Discovery, and Performance Analytics</li><li>Exposure to Service Graphs, APIs, and external data ingestion patterns</li><li>Familiarity with Virtual Agent, AI Search, or Performance Analytics is a plus</li><li>Exposure to additional ServiceNow modules such as ITSM, HRSD, ITOM, SecOps, Service Operations is a plus</li></ul><p><br></p><p><br></p><p><strong>COMPUTER SKILLS: </strong><span></span></p><p>Hands‑on experience with ServiceNow (ITSM, Service Operations Workspace, IntegrationHub, Flow Designer)</p><button><span><span><span>…</span><span> more</span></span></span></button></span>