About ReflexAI

At ReflexAI, we are building the operating system for conversation performance. We believe that people will always be at the center of high-stakes conversations, and our mission is to ensure they enter those conversations with confidence and deliver an exceptional experience every time. Our platform combines hyper-realistic AI-powered training simulations with intelligent QA to support frontline teams in mission-critical conversations. Our tools work in 25 languages, are endlessly customizable to meet each business’s unique needs, and are used by customers ranging from crisis support call centers to healthcare organizations to customer service teams to sales teams negotiating big deals — any organization where empathy, quality, and excellence matter in every interaction.

About this role

As a Senior Software Engineer at ReflexAI, you will be involved in multiple large-scale projects, features and infrastructure improvements to both support and grow our technical platforms. You should bring a strong engineering background, a deep knowledge of modern web application tools and architectures across the stack, extensive automated testing experience and a comfort level working across cloud environments. You should have experience leading technical decision-making, communicating technical architecture to non-technical stakeholders, mentoring other software engineers, and coding with best-practices. You should be excited about being a part of an innovative organization that makes a measurable impact across important industries including crisis response, public safety, healthcare, and more.

What you’ll do

• Actively participate in all phases of the software development cycle including the development of high-quality and stable software based on customer, business, and technical requirements

• Partner with product and machine learning counterparts to develop and execute clear technical strategy that allows ReflexAI to scale its platform quickly

• Work closely with your Engineering Manager on scoping and prioritization to ensure we’re achieving our highest-impact goals

• Take the lead in improving overall health of systems and processes across the Product Engineering organization and within your functional area

• Participate and contribute to all agile team rituals like sprint planning, retrospectives, standups and backlog refinement

• Foster a culture of collaboration by participating in pair programming and code reviews

• Other tasks, duties, or special projects as assigned

• Throughout everything you do, deliver solutions that are aligned with our values of fairness, quality, and trust

Requirements for a great fit

• At least 5+ years of professional software engineering experience working at companies of any size or industry

• Experience having built fullstack web applications end to end and being able to explain the role of each part

• Excellent communication and collaboration skills across modalities including written materials and live interactions

• Open mindedness as demonstrated by ability to consider other perspectives, change an opinion in the face of new data, and constant desire to learn

• Ability to explain and present technical concepts to a wide range of stakeholders including technical experts and broader audiences

Nice to Have

• Experience with Typescript, NextJS, NestJS and Mongodb

• Significant exposure to cloud platforms, primarily GCP and AWS

• Strong front-end experience a plus

Compensation

• Compensation ranges are for Latin America-based team members. Stock options are offered in addition to cash compensation.