<span><p>At Med School Insiders, we're on a mission to create a generation of happier, healthier, and more effective future doctors. We provide world-class advising, courses, and resources that help students excel in their pre-med and medical journeys. With over 1.8 million YouTube subscribers and thousands of students served, we've built a reputation for excellence.</p><p><br></p><p>We're hiring a Student Success Manager to ensure every student has a white-glove experience and gets the most out of their Med School Insiders program. You'll coordinate across our offerings, from medical school admissions advising and MCAT/USMLE support to residency guidance, and manage day-to-day operations for our premium programs, where students are supported by a dedicated team of physician advisors, college advisors, and tutors. You'll be the proactive voice reaching out, checking in, and making sure every student feels supported, valued, and on track.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Serve as the primary point of contact for students and families across our programs, delivering a warm, polished, concierge-level experience.</li><li>Proactively check in with students on a regular cadence to track milestones (MCAT/USMLE prep, applications, admissions, residency match) and catch roadblocks early.</li><li>Manage a high volume of students while providing deeper, high-touch coordination for those in premium programs.</li><li>Coordinate students' advisor and tutor teams, from assignment and onboarding through ongoing support.</li><li>Onboard new advisors and tutors using our standardized email sequences, role videos, and workflow documentation.</li><li>Build and maintain student study schedules and progress tracking in Google Sheets, including dashboards and tutor worksheets.</li><li>Escalate issues to advisors or leadership when needed, and flag opportunities where a student would benefit from additional services.</li><li>Keep student records, pipelines, and communications current in Attio, Front, Notion, and our internal student and advisor platform.</li><li>Use AI tools (including Claude) daily to draft communications, prepare student updates, and run standardized workflows, while keeping every output accurate and human.</li><li>Document and improve processes so the student experience stays consistent as our programs grow.</li></ul><p><br></p><p><strong>What We're Looking For</strong></p><ul><li>Native-level English communication, written and spoken.</li><li>A professional, empathetic, and polished presence; students and parents should feel cared for and confident after every interaction.</li><li>2+ years in customer success, client services, account management, or program/operations coordination, ideally in a premium or high-touch setting.</li><li>Ability to manage a large caseload across multiple programs while still delivering a premium experience for top-tier clients.</li><li>Strong organization and follow-through across many moving parts and people at once.</li><li>Comfort with Google Sheets beyond the basics (formulas, linked files, dashboards); Apps Script familiarity is a plus.</li><li>Experience with CRMs and collaboration tools (Attio, Front, Notion, or similar).</li><li>Hands-on experience using AI tools to work faster and better, with good judgment about what to check before anything goes out.</li><li>Bonus: familiarity with medical education (pre-med, MCAT, medical school, residency).</li></ul><p><br></p><p><strong>Success in This Role Looks Like</strong></p><ul><li>High student satisfaction and referral rates across programs.</li><li>Every student has a well-coordinated support team and an up-to-date plan.</li><li>Students hit their milestones: test score goals, application deadlines, admissions and match results.</li><li>Advisors and tutors are onboarded quickly and clearly, and workflows are documented and repeatable.</li><li>Upsell opportunities are identified where they genuinely improve a student's outcome.</li></ul><p><br></p><p><strong>Compensation &amp; Schedule</strong></p><ul><li>Competitive salary, commensurate with experience.</li><li>Full-time, remote.</li><li>Hours: 8:00 AM – 5:00 PM Pacific Time.</li></ul><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Make a direct impact on the success of future doctors.</li><li>Join a mission-driven company with a strong brand and loyal community.</li><li>Work with a high-performing, physician-led team.</li><li>Opportunity to grow into leadership as the Student Success Team expands.</li></ul><p><br></p><strong>How to Apply</strong><p>Apply here: https://forms.gle/75VRbXbMVEKCmjLCA</p><button><span><span><span>…</span><span> mais</span></span></span></button></span>