Scale Army Careers

Technical Account Manager

Latin AmericaRemoto

Publicada há 2 dias

Sobre a vaga

<div><h2>About the job</h2><div>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. We're a high-growth staffing agency, and we're hiring an Account Manager to own and grow a portfolio of client relationships whiledriving successful hiring outcomes across technical searches — engineering, AI, and specialized technical roles. In This Role, You Will Act As <ul><li>A strategic hiring partner to founders and technical hiring leaders (CTOs, VPs of Engineering, technical founders)</li><li>A commercial owner focused on account growth and retention</li><li>A trusted point of contact ensuring successful technical placements and client satisfaction </li></ul>This role is ideal for someone who combines strong relationship-building skills, commercial instincts, and operational thinking within a technical staffing or technical recruiting environment. Key Responsibilities Placements & Hiring Success You will oversee hiring activity across your accounts to ensure strong delivery and successful placements. <ul><li>Leading scoping calls and intake conversations, and assisting sales calls, to translate technical requirements into actionable search criteria and support new business conversations</li><li>Aligning hiring priorities with budgets and business goals</li><li>Ensuring hiring processes move quickly and efficiently</li><li>Monitoring active technical searches and placement progress</li><li>Managing client communication throughout the hiring lifecycle</li><li>Supporting offer, closing, and onboarding coordination</li><li>Acting as the escalation point for complex client situations </li></ul>Client Retention & Growth You will own the overall health, retention, and expansion of your client portfolio. <ul><li>Driving account growth through upsells and additional technical hiring opportunities</li><li>Maintaining strong client relationships and long-term retention</li><li>Identifying risks early and proactively managing client satisfaction</li><li>Expanding partnerships across multiple engineering/technical teams within client accounts</li><li>Supporting renewals and ongoing partnership conversations</li><li>Forecasting technical hiring demand and upcoming headcount needs </li></ul>Strategic Client Partnership You will serve as a trusted advisor to clients throughout the partnership. <ul><li>Building long-term relationships with founders and technical hiring leaders</li><li>Advising clients on technical hiring strategy and market/talent insights</li><li>Conducting strategic check-ins and business reviews</li><li>Helping clients improve hiring processes and technical role definition</li><li>Positioning the company as a long-term technical hiring partner rather than a transactional vendor </li></ul>Skills & Experience <ul><li>5+ years in technical staffing, technical recruiting, client partnership, or agency environments placing engineering/technical talent</li><li>Experience running or assisting scoping calls, intake calls, and/or sales calls with clients — comfortable in conversations that define technical requirements and support new business</li><li>Experience managing multiple technical client accounts simultaneously</li><li>Strong placement and client retention track record across technical roles</li><li>Commercial mindset with the ability to grow accounts through upsells and expansion</li><li>Working knowledge of technical role types and hiring markets (software engineering, infrastructure, data, etc.) sufficient to hold credible conversations with technical hiring managers</li><li>Strong communication and relationship management skills</li><li>Ability to manage fast-paced hiring processes across multiple clients</li><li>Highly organized with strong operational thinking </li></ul>What Success Looks Like <ul><li>Strong client retention and satisfaction</li><li>Consistent successful technical placements across accounts</li><li>Growth through upsells and expanded partnerships</li><li>Clients view us as a trusted strategic technical hiring partner</li><li>Hiring processes run smoothly and efficiently</li><li>Risks and delivery issues are identified and addressed proactively </li></ul>IDEAL CANDIDATE PROFILE This Role Is Well-suited For <ul><li>Excellent English skills, written and spoken</li><li>Experience placing AI specialists, ML engineers, or other AI/ML-focused roles</li><li>Familiarity with the AI hiring market and current AI talent landscape</li><li>Technical staffing or agency professionals who thrive in client-facing environments</li><li>Professionals confident running or assisting scoping, intake, or sales calls with technical stakeholders</li><li>Commercially minded operators who enjoy growing accounts and building partnerships</li><li>Relationship-driven professionals focused on retention and long-term success</li><li>People who enjoy balancing strategy, technical hiring execution, and client growth in a fast-paced environment </li></ul>Scale Armyis a staffing agency dedicated to connecting international talent with US-based companies. We cover a broad range of positions and industries, from customer support and sales roles to engineering and executive-level positions. Application Process To be considered for this role these steps need to be followed: <ul><li>Fill in the application form</li><li>Record a video showcasing your skill sets</li></ul><button>…show more</button></div></div>